Manufacturer's recall

TB 9-4120-423-24

h. Failed item. A part, component, or end

s. Tailoring. The process of evaluating individual potential

item that fails to perform its intended use.

Requirements to determine their pertinence and cost

effectiveness for a specific system or equipment acquisition,

False return rate. The return of

and modifying these requirements to ensure that each contributes

suspected defective warranty items to the

to the optimal balance and cost. The tailoring of data

manufacturer that are eventually determined

requirements shall consist of determining the essentially of

to be serviceable.

Potential CDRL items and shall be limited to the exclusion of

information requirement provisions.

Manufacturer's recall

Turnaround time. That amount of time that's permitted

1. Safety recall. A manufacturer recalls

for an item to be replaced/repaired by the contractor/

an item to repair or replace a defective part

maintenance repair facility and returned to the user. The

or assembly which may affect public safety.

Time is measured from the time the contractor/repair facility

receives the request.

Service recall. A manufacturer

recalls an item to repair or replace a defective part

or assembly which does not affect the safe use of

u. Validation. The process by which the contractor shall test/

the item.

Measure the Warranty Program to assure its accuracy as

it pertains to the warranty item(s).

k. Primary damage. The damage suffered by

a part, component, or end item itself upon its failure. V. Verification. The process of determining the accuracy and

adequacy of the WTB provided by the contractor. This process

Prime contractor. A party that enters into an is performed by the Government/user.

Agreement directly with the United States to furnish

part or all of a weapon system.

W. WARCO. Warranty Control Offices established at the

intermediate General Support/Director of Industrial Operations

m. Reimbursement. A written provision in a

Level or equivalent who serve as the intermediary between the

warranty contract whereby the user may make

troops owning the equipment and the local dealer, contractor, or

the necessary repairs with or without prior

manufacturer. All warranty claim actions will be processed

approval of the contractor and

through the WARCO.

The Government will be reimbursed for the repair

parts and/or labor costs.

Warranty. A promise or statement of fact from a seller to a

n. Repair. To restore an item to serviceable

purchaser on the nature, usefulness, or condition of the supplies or

condition without affecting the warranty.

Performance of services to be furnished. The main purposes of a

warranty in a government contract are to outline the rights and

o. Repairable. An item that may be

obligations of the contractor and the government for defective

reconditioned or economically repaired for reuse

items and services. It also serves to foster quality performance by

when it becomes unserviceable.

The contractor but is not a substitute for an adequate quality

assurance program.

p. Secondary damage. The damage suffered by

an item because of a failure of another item within y. Warranty claim. Action started by the equipment user for

the same configuration.

Authorized warranty repair, replacement, or reimbursement made

from the local dealer or manufacturer.

q. Serviceable. The condition of an item which

may be new or used that meets all the requirements z. Warranty period. Time during which the warranty is in effect.

And performs the functions for which it was

normally measured as the maximum number of years, months,

originally intended.

Days, miles, or hours used

r. Subcontractor. Any supplier, distributor,

vendor or firm that furnishes supplies or service

aa. Warranty start date. The date the warranty is put into effect.

To or for a prime contractor or another subcontractor.