Claim Denials/Disputes

TB 9-4120-423-24

16.

Claim Denials/Disputes

It is understood that there will occur from time to time

claim denial or disputes occurring from a warranty

item claim. When such a dispute occurs the disputes clause

of the base contract will be used to accomplish a resolution.

17.

Reporting

Reporting or recording action on a failed item shall be

as specified in DA Pam 738-750 or Pam 751,using

Standard Form 368. Contractor unique forms will not be used.

18.

Storage/Shipment/Handling

See TM 9-4120-423-14&P for storage and

packaging information pertaining to the total air

conditioner.

a. Component Packaging. Individual

components must be carefully packaged in appropriate

containers that will prevent damage during shipment or storage.

b. Shipment

Shipment of failed warranty items shall not be made without

direct authority from the supporting warranty control office.

Notify WARCO.

c. Handling.

When special handling of warranty items is necessary because

potential hazards exist or damage may be caused to the items

or other items/equipment when improperly handled,

instructions shall be provided.