WARRANTY INFORMATION

TM 9-4120-430-14

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15. Secondary damage. The damage suffered by an item because of a failure of another item within the same

configuration.

16. Serviceable. The condition of an item which may be new or used that meets all the requirements and performs the

functions for which it was originally intended.

17. Subcontractor. Any supplier, distributor, vendor or firm that furnishes supplies or service to or for a prime

contractor or another subcontractor.

18. Tailoring. The process of evaluating individual potential requirements to determine their pertinence and cost

effectiveness for a specific system or equipment acquisition, and modifying these requirements to ensure that each

contributes to the optimal balance and cost. The tailoring of data requirements shall consist of determining the

essentially of potential CDRL items and shall be limited to the exclusion of information requirement provisions.

19. Turnaround time. That amount of time thats permitted for an item to be replaced/repaired by the

contractor/maintenance repair facility and returned to the user. The time is measured from the time the

contractor/repair facility receives the request.

20. Validation. The process by which the contractor shall test/measure the warranty work package to assure its

accuracy as it pertains to the warranty item(s).

21. Verification. The process of determining the accuracy and adequacy of the warranty work package provided by the

contractor. This process is performed by the Government/user.

22. WARCO. Warranty Control Offices established at the intermediate General Support/Director of Industrial

Operations Level or equivalent who serve as the intermediary between the troops owning the equipment and the

local dealer, contractor, or manufacturer. All warranty claim actions will be processed through the WARCO. If

WARCO is not available, contact Logistics Assistance Representative (LAR).

23. Warranty. A promise or statement of fact from a seller to a purchaser on the nature, usefulness, or condition of the

supplies or performance of services to be furnished. The main purposes of a warranty in a government contract are

to outline the rights and obligations of the contractor and the government for defective items and services. It also

services to foster quality performance by the contractor but is not a substitute for an adequate quality assurance

program.

24. Warranty claim. Action started by the equipment user for authorized warranty repair, replacement, or

reimbursement made from the local dealer or manufacturer.

25. Warranty period. Time during which the warranty is in effect. Normally measured as the maximum number of

years, months, days, miles, or hours used.

26. Warranty start date. The date the warranty is put into effect.

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