NULLIFICATION

TM 9-4120-430-14

0070 00

NULLIFICATION

Warranty Void If

This warranty will not apply to supplies or parts that have been subject to:

Abuse

Misuse

Neglect

Accident

Items that have been repaired, maintained or altered in any way that has adversely affected their condition

Combat damage

Improper use or installation. See TM 9-4120-430-14 for operation and installation instructions.

ABUSE DETERMINATION

When damage to warranted item is not obvious, but suspected to be the result of abuse, the activity responsible for the

equipment shall carefully document the nature, extent, probable cause, and estimated time and place of occurrence of the

damage. The documented data shall be analyzed and compared to similar cases (if existent) to determine whether the

damage was accidental or intentional. Appropriate action shall be taken to prevent recurrence of accidental or intentional

abuse through training, added precautionary and/or handling and usage labeling or instruction and personnel disciplinary

measures.

CLAIM PROCEDURES

Tag Failed Items. Failed warranty items will immediately be tagged/identified to prevent improper repair or use.

Tags and Forms:

DA Form 2402-Exchange Tag

DA Form 2407-Mainenance

DA Form 5504-Maintenance Request Form

Refer to DA Pam 750-8 for claim procedure instructions. A 24-hour Hot Line is available at DSN: 992-1276 or

commercial (732) 532-1276.

DISPOSITION

The following items will depict the handling, repair and evacuation of failed warranty items.

False Returns. In the event that it is determined that a failure was not subject to the guarantees described in this

work package, Environmental Systems, Inc. will be reimbursed for any and all expenses incurred by the Warranty

Claim Action (WCA).

The submitting Government Unit may be penalized in one or all of the following ways:

Cost of item

Loss of time

Non-availability of air conditioner

Monitoring False Returns. False returns will be monitored by the responsible activity, usually the commodity

command.

Receipts/Verification of Contractor Repairs. Upon receipt of a warranty item, Environmental Systems, Inc. shall

inspect and verify the problem areas defined by the warranty service notification and make disposition to their

accuracy and will advise the cognizant Army representative of the findings upon receipt and inspection.

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